Services for adults explained

As part of our commitment to people who use our services we have set out service standards which tell you what to expect from us. 

We will:

• treat everyone with courtesy, respect and dignity 
• respond to your telephone calls within one working day
• reply to your letters and emails within two working days
• provide information on how to complain if you are dissatisfied with any aspect of our service

All complaints will be investigated and responded to within ten days of receipt or twenty days by agreement with you, if the issue is complex.