Highways Infrastructure Asset Management Communications Plan

The effectiveness of the Highways Infrastructure Asset Management Communication Plan will be reviewed on an annual basis to ensure it is achieving, or making progress towards the objectives detailed in section 3 of the plan. Importantly, activity will need to be checked to make sure it remains relevant and responsive to the changing needs of the residents and other users of our services.

Public perception of the Council performance is influenced by a number of factors, not least by personal experiences and media coverage. The outcome of the NHT survey is generally determined as a good indicator of what local people think of the service. Therefore we will use overall levels of satisfaction and specific comments relating to our services from the survey, together with feedback on individual schemes and initiatives, to shape the way we deliver it moving forward.

This plan is a flexible working document, capable of incorporating new elements at any stage and will also be reviewed on an annual basis and agreed/signed off at appropriate Cabinet Member briefings.

The attached action plan (Appendix 1) includes the targets for the year ahead, with timescales and desired outcomes. This demonstrates how the Communications Plan will be moved forward in a practical way. It will be reviewed on a quarterly basis and changes published on the Council website.

Appendix 1 Highway Infrastructure Asset Management Communication Action Plan 2018 - 19 (PDF, 134 KB)