Street Lighting Policy

Service Specification

Defects within the control of the Council are rectified within the following response time where reasonably practicable:

Issue	Approach	Rationale
Lantern outages, including belisha beacons (not supply fault)	To be repaired within 10 working days	To maintain the safe level of lighting
Lantern outages (supply fault)	To be visited by SBC within 10 working days to determine fault and repaired by NPG/IDNO/SBC within 25 working days.	To maintain the safe level of lighting
Street Light column knock downs	To be made safe within two hours. To be replaced within 25 working days and power supplied by NPG/SBC within 25 working days(see note below)	To ensure the safety of the public and to secure insurance claims efficiently
Illuminated bollard or sign light out	Low priority to be repaired as part of area based maintenance and within 20 working days	To enable the focus to be maintained on high priority areas
Illuminated bollard knock down	To be visited and made safe within 2 hours. To be replaced with non- illuminated reflective bollards within 25 working days	To secure long term efficiencies and cost savings

Note: Where Street Lighting columns are knocked down they will be replaced within 25 working days providing the columns are held in stock.