Customer feedback and complaints policy

The Local Government and Social Care Ombudsman (LGSCO) reviews the way that the Council has responded to complaints. The LGSCO will only investigate your complaint once you have completed the Council's complaints procedure, if you have been referred the LGSCO early or if your complaint takes more than 12 weeks to receive a response.

You can make a complaint to the LGSCO for free and complaints are investigated independently.

Visit the LGSCO website for more information about how to make a complaint or to find out about their remit.