Data Subject Access Request (DSAR) Policy

The timescale for responding to a request is one calendar month which will only begin once all the relevant information (as outlined above) has been received. If a request is received on 3 September, the time limit will start from the next day (4 September) and the information should be made available no later than 4 October. This deadline can be extended by a further two calendar months if your request is complex or you have made more than one request. We will tell you as soon as possible if we are applying the extension. The more specific you are about the information you want to access, the more focused our searches for information can be. This helps us to respond to requests in a timely way.

The following will be considered to identify if the extension to timescale will be applied:

• the scope of the request is for information held across more than one service area or information is held in more than one location
• the request includes information which is held by a third party who the Council commission to provide a service
• the timeframe covered is greater than one year
• information is held in a variety of formats
• information has been provided by a third party in confidence
• the number of documents is greater than 100

The criteria listed above will not be considered in isolation of each other and it may be that a number of these aspects lead to an extension being applied.