Benefits help and advice
There are many services within the Council and other organisations that can provide you with help and advice regarding benefits.
Visit the Gov.uk cost of living support website find information and support for the cost of living including income support, help with your bills, help with childcare costs and more.
Welfare Rights Service
Our Welfare Rights Service provides free, confidential, independent and impartial advice and information on welfare benefits to Stockton Borough Council residents.
We recognise that individuals must make their own decisions and we aim to provide individuals with the information to be able to exercise their rights.
Acting on your behalf
If you have recently had a social security benefit claim turned down and are appealing against this, we may be able to act on your behalf if you are referred to us by any of the following:
- a Stockton-on-Tees Borough Council service, for example:
- Adult or Children's Services
- Blue Badge Customer Services
- Housing Options
- Revenues and Benefits Service
- Stockton and District Advice and Information Service
- your MP
- your Ward Councillor
If you are receiving a service from any of the agencies listed above, ask your key worker to make a referral to us.
If you are a member of the armed forces community, including dependent families (regular personnel, reservists, veterans, bereaved), contact us.
Contact Welfare Rights
Phone: 01642 526141 Monday to Thursday, 8.30am - 5pm or Friday, 8.30am - 4.30pm.
Stockton District Advice and Information Service (SDAIS)
SDAIS (Citizens Advice Bureau) can provide free, independent, confidential and impartial advice to anyone on their rights and responsibilities.
For further information contact Stockton District Advice and Information Service.
Advice Line: 03442 451 295
For mobiles: 0300 330 0650
For appointments: 01642 633877
Stockton Welfare Advice Network (SWAN)
Stockton Welfare Advice Network provides free information on a range of issues affecting people living in Stockton Borough, including information on benefits.
Tax Help for Older People
Tax Help for Older People provide independent free tax advice for older people on low incomes who cannot afford to pay for professional advice.
Age UK Teesside
Age UK Teesside can help you complete claim forms including:
- Attendance Allowance
- Carer's Allowance
- Pension Credit
- Council Tax Support
- Disability Living Allowance
Tees Credit Union
Tees Credit Union provides convenient and easy access to basic financial services like savings accounts and loans to people who live or work in the Borough of Stockton-on-Tees.
Thirteen can help you to claim the benefits you are entitled to, deal with debt and manage your money. They can help you to:
- claim the benefits you are entitled to
- deal with benefit problems
- deal with debt problems
- manage your money and budget for the things you need
North Star tenants
North Star has Welfare Benefits Officers who can help you look at ways to maximise your income and assist you with any benefit queries.
The Gov.uk Benefit calculator will help you work out your benefits. You can also use the calculator to work out how much you would be entitled to if your circumstances changed.
Household Benefit cap
The benefit cap is a limit on the total amount of benefit you can get. It applies to most people aged 16 or over who have not reached State Pension age.
Visit the Gov.uk Benefit cap page for information on how it may affect your benefit claim.