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Duty to refer

Anyone can refer a service user to us. Certain public bodies have a duty to refer individuals that they think may be homeless or at risk of becoming homeless within 56 days to a housing authority.

The bodies which must refer are:

  • prisons (public and private)
  • probation services (including Community Rehabilitation Companies)
  • accidents and emergency services provided in a hospital
  • urgent treatment centres
  • hospitals in their capacity of providing in-patient treatment
  • Jobcentre Plus
  • the Regular Forces
  • secure colleges
  • secure training centres
  • social service authorities
  • youth offending teams
  • youth offender institutions

How to refer

Before making a referral, you must:

  • get consent from the service user to make the referral and for their contact details to be passed onto the housing authority
  • give the service user the opportunity to choose which housing authority in England they would like to be referred to

Refer a service user

What to expect from us

Once we have received your referral, we will contact the service user.

We will only complete a homeless application for referrals if we have reason to believe that your service user is homeless or is at risk of becoming homeless within 56 days.