Trading Standards Service Performance Report 2023 to 2024

Providing an Effective Service

customer satisfaction levels for the Trading Standards Advice Centre remained exceptionally high with a satisfaction index of 100%
the service has helped local consumers recover almost £125,000 in redress following complaints about the supply of faulty, unsafe or misdescribed goods and services
on average, officers received over 76 hours of training over the year, with the vast majority of this being free or low-cost events hosted through the North East Trading Standards Association or the Chartered Trading Standards Institute
the service has embraced a 'grow your own' approach in order to develop and train qualified Trading Standards Officers. Our apprentice has successfully completed the Level 4 Regulatory Compliance Officer apprenticeship and will now register onto the Level 6 Trading Standards Professional apprenticeship. In addition, both current Enforcement Officers have successfully completed Stage 1 of the Professional Qualifications Framework and are now working towards the completion of Stage 2