Guidance notes on unreasonable complainant behaviour

5.1          The Sub-Committee will discuss why the complainant's behaviour is causing a concern, and outline how the behaviour needs to change.

5.2          Officers will write to the complainant explaining the actions that the Sub-Committee may take if their behaviour does not change. Letters will include:-

• Why the Sub-Committee has taken the decision it has;
• What specific action it is taking;
• The duration of that action;
• The date the decision will be reviewed;
• The right of the complainant to contact the Local Government Ombudsman (LGO) about the fact that they have been treated as unreasonable.

5.3          A log of that decision made and records of all contacts with the complainant will be kept. This information will be treated as confidential and only shared with those who may be affected by the decision in order for them to carry out their role at work.