Regulatory Services Enforcement Policy

5.1 If information is received, for example from a complainant, that may lead to enforcement action against a business or individual, that business or individual will be notified of any intended enforcement action as soon as is practicable, unless this could defeat the purpose of the proposed action, impede the progress of an investigation or pose a safety risk to those concerned or to the general public.

5.2 Except in cases where immediate action is necessary SBC will provide an opportunity for the offender to discuss the circumstances of the case and, where applicable, to try and resolve matters. Where immediate action is considered necessary, reasons for the action will be given at the time and confirmed in writing at the earliest opportunity.

5.3 During the progression of enforcement action, alleged offenders and witnesses will be kept informed of progress. Confidentiality will be maintained, and personal information will only be released to a court when required and/or in accordance with the Data Protection Act 2018.