Garden waste collection service terms and conditions

Missed collections

if a bin is presented correctly and has been missed by the collection crew, a replacement collection will be provided if the collection is reported as missed within 48 hours
there are no refunds for all or part fees for missed collections
garden waste bins not presented for a collection at the time crew arrive at the property will be recorded on the electronic system, which will be submitted to the supervising officer and customer service team at the end of the working day
in the event of adverse weather such as severe snow and ice the service may be suspended. Attempts will be made to return and empty the bin where practicable however collections cannot be guaranteed. There will be no refunds in any circumstances where collections do not take place