Complaints policy

Stockton-on-Tees Borough Council's Food Business Unit is committed to providing an efficient and high standard of service to all.

We are continually working to achieve this high level of service by implementing a quality management system.

We take every care to ensure we are delivering a high standard of service but are aware that there may be occasions that we do not meet both your expectations and our expectations. In this instance please raise your concerns with us immediately so we can address them, respond positively, and rectify any mistakes made.