Appeals policy

In situations where an appeal has been successful, or where an investigation following notification from a Relevant Regulator (RR) indicates a failure in Highfield's processes, Highfield will give due consideration to the outcome and will take appropriate actions. They may:

• amend the record of the organisation concerned
• amend the record of the individual concerned
• identify any other parties that have been affected and correct, or where it cannot be corrected, mitigate as far as possible the effect of the failure (for example, amend the results for the learner affected)
• review Highfield's associated processes and policies to ensure that the 'failure' does not occur again

Highfield will also cooperate with any follow-up investigations required by a RR and, if appropriate, agree any remedial action with them.