9.0 Complaints and Redress

9.1 If you have any complaints about this policy we will investigate your complaint and will look carefully at the issue you have raised.

9.2 Please forward any complaints regarding this policy to the Private Sector Housing team via email privatesectorhousing@stockton.gov.uk or via telephone 01642 527797.

9.3 We will respond to a complaint as quickly as possible. Generally, this will be within 10 workings days.