Making a Complaint about the Cleveland Police and Crime Commissioner

Informal Resolution is a way of dealing with a complaint by solving, explaining, clearing up or settling the matter directly with the complainant, without investigation or formal proceedings.

It is a flexible process that may be adapted to the needs of the complainant and the individual complaint. This may be done by letter or in a face to face meeting with the Panel Sub-Committee.

In attempting to secure a resolution the Panel will consider whether further information, clarification or explanation is required and whether any actions are required and can be agreed with all parties. The Panel cannot tender an apology on behalf of the person complained against unless the person has admitted the alleged conduct and agreed to the apology.

The Panel has no powers to investigate complaints but is allowed to ask the person complained against to provide information and documents and answer questions.

The Panel cannot impose formal sanctions on the person you have complained about because it does not have the power to do so. Ultimately the PCC is held accountable by the ballot box. However a report or recommendation may be published by the Panel.

Outcome of Informal Resolution

A record of the outcome of your complaint will be sent to both parties and published if it is deemed in the public interest but only after both parties have been given the chance to comment on the proposed publication.