Guidance notes on unreasonable complainant behaviour

4.1          Actions that could be taken include:-

• Restricting telephone calls to specified days/times/duration (for example, one call on one specified morning/afternoon of any week);
• Limiting the complainant to one medium of contact (telephone, letter, email etc) and/or requiring the complainant to communicate only with one named member of staff;
• Placing restrictions on the amount of time the Sub-Committee and officers will spend reviewing a complaint;
• Letting the complainant know that the Sub-Committee will not reply to or acknowledge any further contact from them;
• Refusing to register and process further complaints about the same matter.