Making a Complaint about the Cleveland Police and Crime Commissioner

Wherever reasonably possible your complaint will be acknowledged within 5 working days. Your complaint will be concluded, insofar as reasonably practicable within 12 weeks if it is dealt with through informal resolution.

However each case is different and the time taken to reach a conclusion will depend on the nature of the complaint.

All parties will be kept updated of progress until the complaint reaches a conclusion.

If the complaint is criminal in nature it must be passed to the Independent Police Complaints Commission (IPCC) as soon as possible. You will be notified if that happens. The Independent Police Complaints Commission will then decide how to deal with the complaint and will contact you.